When did GraphiTech Start in Business?

• GraphiTech began in 1978 when an associate of Scott Thatcher requested that he create a program that would allow that individual to estimate every job that came into his plant. That was the start of the AlphaTrack system described on our "About" page.

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How many systems have you sold?

• Over the last 40 years or so, GraphiTech has sold over 1300 systems.  GraphiTech has been a major supplier to some of the nation's largest corporations and government entities.

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Do you hold seminars or training programs?

• GraphiTech periodically holds training seminars in Florida each year. These events are usually two days long and include all aspects of the full Manmagement program, from estimating to job costing to actual shop floor data collection. In addition, this event allows our customers to enjoy both a learning experience and a semi-vacation with training during the day and waterfront dining in the evening. Why not plan on joining us for a great two-day experience you won't soon forget? Contact GraphiTech for current dates.

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How do I change the COM port in KeySys?

• Please call GraphiTech at 800-634-8324 for instructions on how to make this change.
• For Millennium, it generally involves changes to the registry of the Windows operating system.  Since most computers use a USB port for communications, it has been found that changing to the COM port specified in Device Manager (see Ports or COM or LPT) and selecting properties works best. There you will see which COM port is being used with the USB. Then simply go to the GraphiTech Registry and change the KeySys Com port to the correct value (as shown in Device Manager).
• If using the Legacy programs, run GTKEYCOM at the Dos prompt and set the com port at that location.

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What is the average cost of a full Management System?

• Because our systems are modular the average cost varies substantially, based on your requirements. But in general, an estimating system that handles all of your offset, screen and possible web requirements will run approximately $2500 while a system that consists of estimating, job costing, shop floor data collection using either Terminal data collection or remote keypads with bar code input and full accounting can run as low as $7800 without hardware to $15,000 with hardware.

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Windows 7 and does anyone still run Legacy (Dos) programs?

• All of our Legacy programs are still in use by many companies throughout the United States. They are easily run under Windows 7-32 bit and all prior windows operating systems and actually work better than they did on older Dos machines. Network capabilities perform well, especially when utilizing Win7-32 bit.
• If you wish to run Windows 7-64 bit with Legacy, it must be as a single user. You will need to download the Virtual PC from Microsoft and be using the Professional or Ultimate version of Windows 7.
• All Legacy programs are still being manufactured and updates are made on a periodic basis.
• Our Millennium Software also runs on all versions of Windows through Windows 10 (See Millennium Software Catelog)

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How do I get support late at night?

• Normal hours are 9am to 5pm EST, Monday through Friday and excludes holidays. Of course, problems always occur outside of these hours so when an emergency occurs, just call 800-634-8324 and leave a message.
•  A return call is usually made within 15 minutes.
• If on Maintenance, you are covered.
• If you are not on any type of maintenance program,  a single charge of $75 per half hour (during normal hours) or $125 per half hour (outside of normal hours).

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Do you install systems on-site?

• Our Millennium software is so easy to install, most companies will find they can install the software and provide training on their own, thus saving considerable cost.
• An Alternate form of Installation involves our Remote Services (See Support).
• There are times however when it is cost efficient to have one of our installers provide the training, installation and data loading On Site.

But any way you elect to have the programs installed, you can be up and running in less than 1 week for our full management system and as little as 1 day with the estimating system. Help is also available by phone by calling 800-634-8324.

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How do I run Millennium on a Network?

• Millennium is sold as both a Network version as well as a Single-User version. Installation as Single-User is fairly straight forward however to use the program within a network, you must have purchased the Network Version of the program and call GraphiTech at 800-634-8324 for instructions on using the Millennium on other computers.

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Can your Shop Floor Data Collection be used anywhere?

• GraphiTech's Shop Floor Data Collection systems are so versatile, they can be used in any type of manufacturing plant. Although the inventory program is geared primarily to paper stock, it can also be used for other types of materials as well. KeySys is the most popular form of data collection since it utilizes a multi-drop network within a network, thus utilizing only a single workstation in your existing LAN.  All other workstations may access the data to determine location, job cost, tracking, and productivity reports.  All of our data collection programs are real-time.

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What are the various types of programs available?

• Print Estimate (Estimating), Job Cost, Real Time Data Collection, Stock Inventory, Job Tracking, Budgeted Hourly Cost (Rates) Analysis, Press Scheduler, On-Screen Layouts, Invoicing, Electronic Job Ticket, QuickBooks (Quick Books), KIS and DataPro (Infinity) Accounting Interfaces. Designed for Sheetfed offset with unlimited bindery, press, customer and prepress activity. Also available for Digital Estimator with Work Orders, Time/Cost Summaries, Quotes and more.

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When do I need to acquire your support plan?

• In general, most companies will purchase our support plan at the same time they make their original purchase. This guarantees that you have coverage for a period of 18 months after you install the software (the first six months are included with purchase).  Most questions, concerns, problems and training will occur during the first year of use although many companies also prefer the security of knowing that any questions they may have are just a phone call away. If you wish to review our support plans, click on Support.

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