Support

Printing Management Systems since 1978

Powerful and modular programs for Digital, Quick and Commercial Printers

Support

GraphiTech prides itself on providing superior support to our customers. We're always available within minutes for all emergencies. See below for a complete list of support programs.

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Professionalism...

We at GraphiTech take our responsibilties seriously. We will do our best to be certain that your purchase does exactly what you want it to do. Guaranteed!

Job Costing & Tracking

Time is money. And with GraphiTech's Global Management System you can Cost and Track any job within the plant in Real Time! Instantly!

Estimating

GraphiTech provides both Offset and Digital Estimating. See for yourself how easy and effortlessly you can prepare Quotes, Orders and Job Tickets...

Personal Support

GraphiTech is known for providing outstanding support for both our software and hardware, as well as for computer related questions.Call 800-634-8324 for support and sales...

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Global Management System for Printers

 
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Our Support Plans

Remote Teamviewer Support

Free if on Maintenance Program, otherwise Minimum Fee of ...$100

When Directed, Click Link Above. Download Starts Immediately. Then click on the downloaded TeamViewerQS.exe in your download folder. Then click RUN or OK. For Detailed Instructions with various Browsers, Click Here.

GraphiTech provides both phone, on-line and on-site maintenance for the user. By far, the best value is by Remote on-line service calls since these do not incur any travel, hotel or other expenses. To get started, call us at 800-634-8324. Then, when directed, click the link above, which will cause a program to be downloaded from TeamViewer. Then, go to your download folder and click on the TeamViewerQS_en.exe. A small dialog box will appear. Click Run. Your Remote Session will then start. We will then ask for your UserID and password and then connect with your computer. Any remote support, training or file transfer (installations) are plainly visible to you on your computer. Remember, you always have complete control of your computer and can stop the session at any time if you feel there is any kind of problem.

 

Silver Maintenance

QuickPay Maintenance Fee (up to 15 minutes-Single Incidence)... $75

Order your one-time QuickPay support by clicking on the Buy Now button below. Then call 800-634-8324. This plan is useful for companies that have their own IT support available and seldom have questions regarding networking, hardware related issues and/or software support or for single incident Maintenance Calls or Legacy Yearly License Fees only. The payment site is secured by PayPal.

 

Gold Maintenance

QuickPay Limited Yearly Maintenance Support... $225.00

This limited yearly support plan includes up to 2 hours of email support. Just click on the "Buy Now" icon below and your payment will be automatically submitted to GraphiTech for your QuickPay Yearly Maintenance Fee. It couldn't be simpler unless it was free! This payment may not be used to purchase products or for unlimited yearly maintenance. The payment site is secured by PayPal.

 

Platinum Maintenance

GraphiTech Full Maintenance Support (per module)... $525.00

Receive updates, revised documentation, unlimited software and hardware support (via email, 800 line and Remote Access) for one full year (Professional Estimator - both Windows and Legacy Based) plus discounts on new & additional software, seminars, and room rentals when attending seminars. Note that other modules may be higher or lower in price. Please contact GraphiTech for current pricing on Job Costing, Data Collection, Invoicing, etc. The payment site is secured by PayPal.

 

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For powerful, accurate and low-cost methods of providing estimates, invoices and
 real-time shop floor data collection, be sure to visit our product pages.